Yes, you can cancel or amend your order within 1 day of placing it. After this period, you’ll need to wait for the delivery and then initiate a return. Read more in our Refund Policy.

If you need to change your delivery address, please contact our customer service team at support@trendivi.com within 24 hours of placing your order or before the 17:00 GMT cut-off time. See full Shipping Policy for more details.

Orders are processed within 0-5 business days and delivered in 7-9 business days via DHL. Visit our Shipping Policy for delivery timelines.

If you're not home, DHL will either make a second attempt or deliver your package to a nearby collection point. You’ll be notified with pick-up instructions. More on delivery logistics in our Shipping Policy.

You have 14 days to cancel and an additional 14 days to return the item after cancellation. Learn about your return rights in our Refund Policy.

Customers are responsible for return shipping unless the product is faulty, damaged, or incorrect. Check full return details in the Refund Policy.

We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. See all available methods in our Payment Policy.

Yes. All payments are processed through secure third-party gateways using SSL encryption. We do not store your financial details. Learn more in our Payment Policy.

We use your data to process orders, manage your account, and improve our services. You can opt out of marketing at any time. Explore our Privacy Policy for full usage details.

Yes. You can request a copy of your personal data or ask for its deletion unless legally required to retain it. Your rights are outlined in the Privacy Policy.

Contact our customer service immediately. We will investigate with the carrier and either resend your package or issue a refund. Review our Shipping Policy for guidance.

Report damaged or faulty items within 14 days, including photos. We will arrange a refund or replacement. Submit your claim via the Refund Policy instructions.